About the ERA Group

About ERA Group

Position Summary

The Supply Chain & Logistics Coordinator is responsible for managing all outbound shipments to ensure the accurate, timely, and cost-effective delivery of products. This role supports logistics operations with a strong focus on meeting the routing, labeling, and compliance requirements of major retailers, including Canadian Tire, Walmart, and Amazon.

Key Responsibilities

Shipping Operations

Coordinate and schedule daily domestic and international shipments.
Prepare, verify, and maintain all shipping documentation, including packing slips, bills of lading, customs documents, and shipping labels.
Ensure products are packaged and labeled according to Canadian Tire, Walmart, and Amazon specifications.
Work closely with the warehouse team to ensure orders are complete, properly prepared, and ready for shipment.

Major Retailer Compliance

Manage shipping processes in accordance with retailer-specific requirements, including:
- Canadian Tire: Routing requests, Advance Shipping Notices (ASN), and palletization standards.
- Walmart: Retail Link compliance, labeling requirements, and OTIF (On-Time In-Full) standards.
- Amazon: Seller Central/Vendor Central, FBA requirements, packaging, labeling, and weight specifications.
Submit routing requests and schedule delivery appointments according to retailer guidelines.
Monitor shipment performance to minimize compliance penalties and chargebacks.

Logistics & Carrier Coordination

Communicate with carriers, freight forwarders, and courier services regarding pickup schedules, freight rates, and shipment tracking.
Track shipments and resolve delivery delays, damages, or other transportation issues.
Compare freight rates and recommend cost-effective shipping solutions.

Documentation & Inventory

Update ERP/WMS systems with shipping information, tracking numbers, and carrier details.
Maintain accurate records of shipments, freight invoices, and proof of delivery.
Report inventory discrepancies or damaged goods.

Internal & Customer Support

Provide shipment status updates to internal teams and customers.
Respond promptly and professionally to shipping-related inquiries.

Compliance & Safety

Ensure all shipments comply with company policies, legal requirements, and applicable regulations, including hazardous materials, export documentation, and labeling standards.
Follow established safety procedures for packaging and material handling.

Process Improvement

Identify opportunities to improve shipping accuracy and operational efficiency.
Assist in developing and updating shipping procedures, particularly those related to retailer compliance.

Required Skills & Qualifications

1–3+ years of experience in shipping, logistics, warehouse coordination, or supply chain.
Hands-on experience working with Canadian Tire, Walmart, Amazon, or other major retailers.
Strong understanding of retailer routing guides, labeling requirements, and compliance programs.
Proficiency with shipping software, ERP/WMS systems, and Microsoft Excel.
Excellent organizational skills, attention to detail, and strong communication abilities.
Ability to manage multiple priorities in a fast-paced environment.